HELP WITH TELEFONICA

[oinkymonkey]

HELP! MY SON IS LIVING IN TORREVIEJA IN MY HOUSE. I AM TRYING TO SPEAK TO TELEFONICA FROM THE UK RE: TELEPHONE NOT WORKING (ON AND OFF) AND ADSL NOT WORKING SINCE AUGUST, ALTHOUGH MY BANK STATEMENT IS SHOWING CHARGES FOR BOTH CALLS AND ADSL. I HAVE GOT THROUGH TO AN ENGLISH SPEAKING OPERATOR BUT SHE HAS GIVEN ME A NUMBER FOR TECHNICAL SUPPORT (902357000) BUT THAT IS ANSWERED BY AN OPERATOR IN SPANISH AND RUDE AS IT MAY SEEM I AM NOT TOO GOOD WITH THE LANGUAGE.
CAN ANYBODY HELP?
CHEERS OINKYMONKEY

[thewoodsclan]

Help with telefonica

Hi
I had the same problem with telefonica, I had to pay a translator to phone up for me, because like you said "the helpline number is spanish speaking only" Perhaps your son could engage a translator to speak for you.