broadband

[peterm165]

have had broadband for a while now from telefonica,then recieved a call from wanadoo saying they could do it cheaper so i accepted it and they put me through to telefonica to cancel my contract with them.Wanadoo said the pulse for the broadband would stay on until i recieved their equipment.At the moment i have lost the broadband and recived nothing from wanadoo.What to do i have tried ringing both help lines but my spanish is a bit limited,and the telefonica technico line is purely spanish.So buyer beware.

[peterm165]

update,managed to get through to wanadoo who are sending out the new router etc in a couple of weeks time,so that i can get the broadband on.But all i can get on telefonicas 902357000 technical help line is a message in spanish,wonder if any one could possibly translate,thanks.

[squeals]

I don't know if it is the same, but 1004 the Telefonica phone helpline, is voice activated. Have to tried saying Hablas Ingles or help repeatedly?

[peterm165]

hi have been down that way all the 1004 operator will do is give you the number of the technico line,which is all in spanish.

[peterm165]

got the wanadoo equipment today much earlier than they said it would arrive,dead easy to set up (not like the telefonica one that took 2 days to set up)