Learn from my mistake

[Rob1305]

Has anyone been short changed by the Caja Murcia ‘hole in the wall’ machines and successfully been credited back the money?
With the benefit of hindsight I should have checked the amount immediately and taken a receipt – I did neither, after many years of problem free cash withdrawals I had become complacent. But I won’t be making that mistake again.

[prf]

Hi

Recently, in a senior moment I thought the ATM was not paying out and walked away, only to find the money had been taken from my UK bank account, that I was drawing on. When I went to the Caja Murcia I was very impressed with the records that they have, even down to the denomination of the notes that were handed out in every transaction. In my case it clearly showed that the money was taken back into the machine and I got a full refund

Pat

[Rob1305]

Hi

Recently, in a senior moment I thought the ATM was not paying out and walked away, only to find the money had been taken from my UK bank account, that I was drawing on. When I went to the Caja Murcia I was very impressed with the records that they have, even down to the denomination of the notes that were handed out in every transaction. In my case it clearly showed that the money was taken back into the machine and I got a full refund

Pat

Thanks Pat - your bit about they know the denominations is very interesting, because I think it was a 50 note that was missing. Anyway now they have phoned and asked me to put it in writing, so I will deliver a letter to them tomorrow.....fingers crossed.

[Rob1305]

I am delighted to report that the Caja Murcia bank, following my putting the events in writing to them at their request, have agreed to credit me with the 'lost' 50€.

So all is well that ends well - and well done Caja Murcia, good customer service.

Needless to say that I shall be checking the cash dispensed and printing a receipt every time from now on.

[Chrisdee]

Well done Rob, that was pretty painless.