Telefonica (again)

[Brian]

I have not received a bill from Telefonica since October 2004, although they are kind enough to take the money from my account. I am not alone in this problem as 95% of my friends and neighbours have not received their bills since that same month.
On the last occasion I phoned Telefonica they did promise to mail ALL bills and this would arrive wihin 10 days. Yes you have guessed it over 2 weeks have passed and nada.
Where do I go from here ? Any advice please.

[Citrus]

I have a lot of customers using Citrus Comms for there phone calls, and last October seems to be the time when very many of them stopped getting Telefonica bills also, it's not to bad for my customers because they only pay line rental, but for the people who pay Telefonca for their calls it's a worry knowing how Telefonica can overcharge and not give money back, quite a few of my customers have contacted Telefonica by various means and still no bills have arrived as yet.

WHY ANYBODY PAYS TELEFONICA FOR CALLS IS BEYOND ME!!!


Citrus

[JWhite]

What is Citrus then? Is it a different service to Telefonica and how does it work?

[Citrus]

Customers who use our service have all their calls billed by Citrus and not Telefonica, this saves on average about 70/80% of what they would pay Telefonica, they only pay Telefonica for the line rental.

As an example:

Off-peak (8pm to 8am & all weekend) a 2 minute call to the UK is as follows.

Telefonica 35.87 cents
Citrus 5.5 cents

That is why I cannot understand anybody using Telefonica for calls.

Citrus

E-mail adrianw@citruscomms.com

[Brian]

Telefonica

Having posted the initial enquiry, I will now point out I do NOT use Telefonica for my phone calls, I do use a company who provide me a 24/7 rate of 4.7 cents per minute to call the Uk (Fonicatel) whilst local calls are good rates also.
However Telefonica took over 90 euros from my account last time.
Thats is around 35 euros for line rental, around 40 euros for broadband and the other 15 euros??

[Citrus]

Brian, a comparison for you.


CITRUS / FONICATEL Comparison.

FONICATEL Gives 2 hours free Provincial calls per month but does not have an advertised rate for Provincial, depending on which company web site you are looking at, the calls to the UK range from 4.70 to 4.90, there are no rates for calling mobiles to be found anywhere on various company web sites??

1) This service is brought to you by FONICATEL SL hereinafter referred to as ''the supplier''. The "Contract Holder" is hereinafter referred to as the "Customer".

2) The contract period is 1 year and notice of termination is 30 days in writing to the Supplier. Otherwise the contract is renewed automatically.

CITRUS Do not tie you to a contract.
The following rates are in cents per minute:

SPANISH MOBILES:

FONICATEL(NO RATES ADVERTISED)
CITRUS 23 (peak rate)
CITRUS 15 (off peak )

SPAIN LOCAL:

FONICATEL 3.99
CITRUS 3.3 (peak rate) YOU SAVE 17%
CITRUS 2.3 (off peak ) YOU SAVE 42%

SPAIN PROVINCIAL / NATIONAL:

FONICATEL 3.99
CITRUS 3.3 (peak rate) YOU SAVE 17%
CITRUS 2.3 (off peak ) YOU SAVE 42%

UK LANDLINE:

FONICATEL 4.70
CITRUS 4.75 (peak rate) YOU PAY 1% MORE
CITRUS 2.75 (off peak ) YOU SAVE 41%

UK MOBILES:

FONICATEL (NO RATES ADVERTISED)
CITRUS 28 (peak rate)
CITRUS 20 (off peak )

CITRUS: Peak rate: is 8am to 8pm - Off peak: is 8pm to 8am and all weekend.

If you are interested in cutting your phone bills by at least 40% on average, and why wouldn't you be??

Contact: ADRIAN 619 488 903 / 965 709 022
E-Mail: adrianw@citruscomms.com

[Steve]

I have spent 25 yrs in telecom and although I am with a competitor, I cannot disagree with a word Adrian says. MOST people could save at least the cost of a few Sunday lunches a month just by going to Citrus or another LCR supplier.