Decode Car Hire

[LennyBoy]

Booked car 3 times this year for Torrevieja/ 2 times used Decode Car Hire and 1 time Carrentals. Every time I find new reviews about the car hires online, that does not encourage to book a car online From experience, the Carrentals was my worst choice, still waiting for refund after 4 months and the car wasn't that cheap, though I was hoping to receive appropriate services in return I think better book cheaper, in case some trouble appears with the payments, don't have that much loss. booked car from decode for my winter holidays, so far no trouble

[Tim]

If you go back to the main forum page you will fine the 'Legal, Fiscal and Real Estate Advice'. It's a bit further down. They will give you some advice although they are not always very quick to reply.
Worth a try though,
Good Luck,
Tim

[Taz_01]

Thanks Tim however I am pretty new to this. Where do I find the legal forum

[Tim]

Why don't you submit your problem onto the Legal Forum on this site? You might get some advice as to your options,

Good luck,
Tim

[Taz_01]

two months on I am still waiting for my refund. Decode are not responding to my e-mails and do not answer their phone. My bank (Santander) say as I paid on Visa debit card I do not have a claim. The stress at losing £580 is getting too much. Any sugestions. Legal action will cost evn more money

[TonyC]

I used this company to book car hire in Malaysia and would advice against using them. Although I paid Decode they did not pay the car rental agency and the agency has now taken the cost of the hire from my credit card and I am trying to get the money back from Decode. The credit card company have told me that they have lots of similar problems with Decode. When I started explaining the story the person i was talking to guessed the name of the company before I said the name. Fortunately my bank is being very helpful so I should not end up out of pocket but i would still avoid using them.

[K Pilk]

I hired a car via Decode in July this year whilst in Croatia. THey billed my credit card and did not pass on details to Hertz who supplied the car. Hertz therefore also billed my credit card. I am now waiting for a refund which must be made via bank transfer as not possible to do so via credit card refund as they are " upgrading their system" I am deeply suspicious and advising my bank.

[Bob Pallas]

Using the information contained within this thread, I was able to check with the hire provider in the resort to see if Decode / Rubbe had paid up after they had taken my card details on their site. I discovered that they had not. I contacted them and they said I had to pay on collection. They reassured me that they had not taken any money from my account. I checked the banks and they were right! No money lost and I get my car on arrival in the resort and pay only once. Result!!!

[brendanne]

We like you have the same problem wen we arrived at Alicante , and five weeks on still trying to get the money back

[brendanne]

I would avoid any booking with Suncar.. We booked with them in July and payed full cost up front as they requested. the car hire was to be with Solmar. On arrival we were asked to pay further 420 euros , as they stated that Sun car had not paid Solmar. Nightmare , we observed this happening with other customers arriving on our flight . Extremley , distressing especailly for the disabled family on our flight. We decided to hire from an alternative company , in view of the problem. We are now four weeks on and still trying to get the refund from Suncar. BEWARE

I gather that Sun car is all part of the Decode car hire

[Taz_01]

Thanks for that I have now been in ontact with my bank and they have agreed to take up the claim hopefully get my money back soon

[Bob Pallas]

Go to your bank and they can commence the disputed payment process on your behalf

[Tim]

"I cannot afford to lose this money. I paid Orginal amount on my credit card can I claim from them? "

Certainly worth a try - sounds like you have a good claim,

Tim

[Taz_01]

I hired a car for my holiday in Cyprus with Ratelounge (Decode Car Hire) I paid in full but was charged a second time when I arrived at my destination. Having budgeted for my holiday having to pay out a further £550 spoilt our holiday. I have e-mailed Decode and they say they will repay me the monies however 5 weeks from when I contacted them I am still waiting. Firtsly I was told 2-3 eeks and today I am told 28 business days from when I sent them my details for repayment. What can I do I am desperate. I cannot afford to lose this money. I paid Orginal amount on my credit card can I claim from them?

[nodrogmaharg]

I've always used Spain car hire with All Inclusive Prices, Spain car hire with 100% Peace of Mind, Car hire in Spain with No Hidden Costs! have found them to be the cheapest, have never had any problems either