Decode Car Hire

[Bob Pallas]

Oh Sh&%t!!

I have booked a car with Rubbe.com and then when the email confirmation came it has Decode Car Hire on the bottom. Does anyone have any update on this outfit?

[pib]

DecodeHire car

Simple no trustful. Period!

[Nylsor]

We hired a car in March using a company called RATELOUNGE that we found on the net. It was for two days in August to be picked up at Cork Airport. We received a pre-paid voucher plus lots of paperwork via e-mail and the money was taken from my account within two days. The reservation was with Sixt. After reading various posts on the net re Ratelounge / Decode's dubious practices I checked with Sixt that a reservation had been made. They confirmed that a booking had been made in my name by a company called DECODE but as Sixt has no agreement with them to bill them for rentals we would be charged again on collection of the car. Sixt have been absolute stars and we are now dealing with them directly. DO NOT USE RATELOUNGE / DECODE. THEY WILL TAKE YOUR MONEY AND SUPPLY PAPERWORK BUT WILL NOT PAY THE CAR HIRE COMPANY CONCERNED AND YOU WILL EITHER BE CHARGED AGAIN OR LOSE YOUR BOOKING. E-mails go unanswered and phone calls are impossible. BE WARNED

[avoidDecode&Ratelounge]

AVOID RATELOUNGE.COM - THIS TURNS OUT TO BE DECODE! Ratelounge.com send an email saying that a car is booked, a small fee charge and the balance to pay to the hire car company when you arrive at the airport. Then you find that they have taken the whole amount - not the small fee that is confirmed in the email. They are using valid car hire companies in various countries to make this scam work to their advantage. I asked my car provider to help me get the refund, they tried to no avail and then informed me of 10 of their other customers in the same position!!!! Don't go there!!!! Check their website carefully and you will see it is a tangled web of deceit..I think their employees are even posting on this site to make their company look real - BUYER BEWARE!!!!!

[JRM]

I used Decode in December and the local company had not been paid, so had to pay again locally. When I got home it took ages to get refund from Decode and got back a lesser amount due to exchange rate, I finally gave up trying to get back the difference as only £15 as Decode just do not reply to emails of complaint.
I had made a second booking at the same time and was due to pick up car in March but had to rearrange the dates because of the British Airways strike, I have been trying to get Decode to do this but again not replying to emails and phone calls when you can get though as normally on answer phone. So went to the local company direct who had cancelled the booking as they no longer deal with Decode as they have problems getting money from them, I have contacted my credit card company to get my money back now.
If you are hiring a car in Turkey do not use Decode as you only get problems.
The local company Proper Car have been very helpful and gave me the link to this site, due to the probems they have had with Decode.

[stink24]

anybody used them or know anything about them ?

friends of mine had to pay again when they got here as decode is the middle man and had not paid the actual car hire company so beware

[Oxonia]

Car Hire

Or you could try Ken at Citrus Car Hire. They charge from 65 euros per week and no full tank of petrol to pay for, just put in and pay for what you want. 0034 965 319 289. 0034 697 357 421. citruscarhire@gmail.com My car broke down recently and I used them, that´s how I´ve got their card.

[Bob Pallas]

Car Hire

Why not try Spain car hire with All Inclusive Prices, Spain car hire with 100% Peace of Mind, Car hire in Spain with No Hidden Costs! ?

I have used them a couple of times now.

My next one coming up is £68 for a week 12th to 19th Feb!

Defo cheapest I have found so far.

[Insderre]

Decode Car Hire

Hi everyone,

It’s been sometime nobody posted in this topic so i decided to fresh it with some infolinks about DecodeCarHire.co.uk

1. Speaking of website: they did some improvements and they don't charge any booking fees (probably cause of double charge issues). That seems to be their new strategy according to this press release.
2. I have contacted their website online chat 3 A.M GMT and got to speak with their manager straight away. Also found few quotes about them hiring more customer support stuff.
3. Their prices still - cheapest.

In conclusion it looks to be promising startup for me. Car hire brokerages always were fishy and car hire business was scamming people. It is always a risk to use car hire as service. Also i have found interesting blog with some reviews about different car hire companies both suppliers and brokers: Car Hire News Advice & Reviews

Cheers

[Neilm]

Hi everyone!
I have read all the replies here and i still have one question does anyone succeeded on their Decode Car Hire reservation?

I can now happily confirm that a booking I made using Decode Car Hire was successfully completed, somewhat to my surprise after reading this topic

I booked with them for a holday in Slovenia as their prices were the best I found. Got a link to a booking voucher with Sixt within 3 days but 6 days before departure got an email from Decode saying there was a problem with my card payment, and to 'mail' them within 2 business days or the contract would be cancelled.

As this was a Friday evening, I replied to the email and tried to phone but just spoke to a 'receptionist'. No response to the email by the next day, so I called Sixt direct who confirmed the booking was valid but had not yet been paid- and that the sum charged to Decode was significantly higher than the price I'd been quoted.

Anyway, Decode rang me on the Monday morning, and there was indeed a problem with the card- I'd entered an incorrect ending date! They updated the details and confirmed the booking.

I arrived in Slovenia on 26th Nov as planned, with some trepidation but the car was waiting- just had to pay the agreed balance (plus an extra 'Winter Tyre' charge which all Alpine region car hire companies charge) and there was no hassles at all- they just converted the agreed balance to Euros and deducted it from their charge leaving the rest as a discount.

So, for me Decode did the job, but they do need to address their communication issues.

[Gonzo]

Decodecarhire

I tell you this: Decodecarhire.com prices and website are good, but not a service. Employees of all immigrants - cheap labor. English language does not know. They themselves seem to have fled from the Baltic, from big problems. They have the firm has Mihails Ribzamens - betrayed no longer a single company. The most interesting thing that they invented a new way of cheating customers and companies. Customers stolen cards, and the orchestra did not pay money, as they work on 100% prepayment. So it's all your choice to use their services or not. My opinion is better to overpay by 15% and be calm. There are many companies economycarhire.com, economycarrentals.com, carhire3000, economybookings, arguscarhire

[benimar_col]

section 75 credit card, very very useful


credit cards - issue 31

[henkattema@hotmail.com]

Decode Car Hire

Finally rented a car at Hertz. More expensive, but when I arrived at Malaga airport no prblems at all. All paperwork was done I the car was ready.

[Insderre]

Hi everyone!
I have read all the replies here and i still have one question does anyone succeeded on their Decode Car Hire reservation? I'm asking this because after I had my problems with CarJet this year (had 3 different reservations - all got cancelled) and end up using public transport in Malaga this year which is not so bad btw . Anyway, Decode Car Hire quotes are 77Eur per week for next summer. Should I or should I not use them?

[henkattema@hotmail.com]

Decode Car Hire

Also received finally today my money back. It seems that this form works to get them in action!