Decode Car Hire

[gooders1]

anybody used them or know anything about them ?

Hi Benimar
We found this car hire company and never had a problem with them Self Drive Car Hire in Alicante : PJs Rent A Car.
All the best
Gooders

[Taz_01]

Just keep emailing them threaten them and they will resond. You need to go through your bank file a claim for goods not received. It took me 3 months but I got my money back. Why are they still trading?

[jabbassi]

What address did you use

[jabbassi]

Hi We booked with Suncar.co.uk/ decode car hire & in june 2010 cancelled after few days, no frfund since then anybody has their address as there address St Clements House,
27-28 Clements Lane,
London EC4N 7AE,
Registered in England and Wales,
Reg. No. 6862514
Phone: 00 44 207 193 4105 (International)

Is not any more exist

[jabbassi]

Decod car

Hi
Thank you
I had contacted my bank & they promised to help
I got e mail from decod car after that telling me to contact my bank to do a cashback request which I had already done. I hope it will work

[Tim]

That's good news - well done,
Tim

[Taz_01]

Finally three months later I have received a full refund. It took a phone call to my banks complaints department and the help of a very nice man at the end of the phone to help me compose a letter to my bank copying all emails I had received from Decode. sent recorded delivery. Within 2 days the money was in my account . Big lesson learnt is to pay all future payments over the internet by credit card as you are insured on a credit card. Those of you out there still waiting theRe is hope but you need to keep pushing. AS FOR DECODE OR WHATEVER ELSE THEY CALL THEMSELVES THEY SHOULD BE SHUT DOWN NOW.

[Taz_01]

Please find the details below. Good luck as I have phoned countless times and they never answer teir phones. They do repond to email sometimes but lots of promises and still no refund. Good luck and let us know how you get on

Decode Car Hire Team
St Clements House
27-28 Clements Lane
London EC4N 7AE
Phone: +44 (0) 193 4105
Fax: +44 (0) 3370 7913
E-mail: customersupport@decodecarhire.co.uk

[jabbassi]

Decode car refund

I paid decode car £ 402.48 in 28/06/2010 for car hire which I cancelled within few days, they told me that they will refund us within 5 days, since then we didnot receive anything.

What is the best way to do as I donot have their phone no or contact

[Taz_01]

I have now received the following email from decode. However when they were contacted by my bank they informed them that the would be refunding me. My bank have therefore deemed my claim invalid. Its now been 3 months and I am no further forward. Decode do not answer their phones.

Dear Client,
Accept our apologies for the delay of our reply.
We have been encountering problems with our system management, which have partly blocked our ability to provide prompt refunds.
In order to receive a refund in the given situation of shortcomings regarding payment types, please contact the Bank or Credit Card company operating your remittances at the time the transfer took place.
Inform them to issue reclamation as a chargeback on the amount and we will authorize the process as soon as the application reaches our Bank.
The given process will include time consumption from your side, but it’s the most effective way to provide that the refund will take place in the nearest future.

--

Best regards,

Decode Car Hire Team
St Clements House
27-28 Clements Lane
London EC4N 7AE
Phone: +44 (0) 193 4105
Fax: +44 (0) 3370 7913
E-mail: customersupport@decodecarhire.co.uk
Decode Car Hire | Cheap Car Hire | Cheap Car Rental | Airport Car Hire

[brendanne]

It can take a while , mine took two months, good luck

[Taz_01]

Unfortunately I paid by DEBIT card. I am claiming through goods and services not received but I dont know it is taking so long. I have also reported them to watchdog.

[brendanne]

Hi
This is the only way to get some money back if you paid by credit card, and the sum is in excess of £100.00 your credit card company by law have to repay. They log a dispute with Decode 's bank.

I have had all moneies refunded via this route.

But the real issue is that the company can continue to trade until all credit card companies withdraw their credit, and force them to stop this scam . Apparently , according to trading standards this is a civil matter only. It beggers belief that this can continue. As far as I can determine this is "fraud" as they knowingly took monies from customers knowing that they were not going to supply goods or services.

Thisw company is the subject of many forums Travel supermarket etc. Many of us have reported this company to BBC wtachdog and Daybrak TV , to try and get some publicity and save others the misery we have expereinced.

[Taz_01]

So the Saga continues

I am still waiting for a refund from decode car hire 3 months on. theyDecode emailed me yesterday and said their systems would not allow them to refund and I should claim through my bank. I am going through the bank but not having much success I believe this is a new tact to avoid payment. Do not use them!!!!!!!!!!!!!!!!!!!!!!

[melsy71]

I had a charge on my CC from a company i didn't know, i stopped it via the bank and this was the email i just recieved poor guy's !


Dear xxxxx

I am contacting you regarding the car rental activity you had here in Turkey from the 10th of June to the 17th of June.
The car hire broker company you booked your car through was Decode Car Hire(Suncar). we know that you paid the full rental fee to this company online.
According to the agreement we made with this company called Decode, they have to tranfer us payments every month as per the statements / invoices we send them monthly.
However, they have not transferred our payments for about five months and they have put us in huge troubles. We were almost on the verge of bankruptcy because of this unreliable and dishonest company. We have tried to reach them for quite a long them,but they neither have replied our emails nor they have taken our calls.
When we reached them lately, they told us to charge all the customers off their credit cards and that they would refund all the customers as it is the easier for them to refund you directly.
Thereupon, we charged the rental costs off your credit card as per what we were told by this company. As far as we can see now, they have not contacted you and have not refunded you any payments. However,please apreciate that we were the ones who provided you with a car here in Turkey and they were the ones who charged you and who did not not pay us.
We understand your position very well,but please appreciate our position and our concern,too. We are very sorry for any inconvenience caused.
We want you to contact this company called Decode(Suncar) and ask for your refund. You may also sue them if necessary. So please contact your bank and set the payment charged by our company free.
We would want to hear your comments and we hope to serve you any time you are here in Turkey. Should you have any further queries or need any further information, please feel free to contact us anytime. Thank you very much for your time and reading my long email.